1. General Description of our Digital Services

 

The companies of the Melitta Group offer digital services in electronic commerce. Our digital offerings include:

• Websites and mobile applications (apps) for various end devices

• Online stores for the purchase of our products and services

• Platforms for subscribing to our newsletter

• Portals for participation in competitions, cashback campaigns and other customer loyalty measures

• Systems for registering devices and submitting revocations, complaints and repair orders

These digital offers enable our consumers to conclude contracts with us.

 

2.Description of the applicable Legal Requirements and the Competent Market Surveillance Authorities

 

Our digital services are subject to accessibility requirements in accordance with EU Directive 2019/882 (European Accessibility Act) and its national implementations and the relevant market surveillance authorities in the EU Member States in which we operate, including

ISO code National Implementation Act Market surveillance authorities

 

AT Accessibility Act (BaFG) Federal Ministry of Social Affairs, Health, Care and Consumer Protection (BMSGPK) 

www.sozialministerium.at 

Federal Ministry of Labor and Economic Affairs (BMAW) 

 

BE Loi relative à l'accessibilité de certains produits et services aux personnes handicapées Service Public Fédéral Économie (SPF Économie) 

economie.fgov.be 

Depending on the region: regional authorities 

 

EN Accessibility Reinforcement Act (BFSG) From 28.06.2025: Market surveillance body of the federal states for the accessibility of products and services (MLBF) 

Until then: Ministry of Labor, Health and Social Affairs of the State of North Rhine-Westphalia 

Coordination: Federal Institute for Occupational Safety and Health (BAuA) 

Advice: Federal Accessibility Agency 

 

DK Lov om tilgængelighedskrav for visse produkter og tjenester (Act No. 899) Erhvervsstyrelsen (Danish Business Authority) 

erhvervsstyrelsen.dk 

Forbrugerombudsmanden (Consumer Ombudsman) 

www.forbrugerombudsmanden.dk 

 

ES Real Decreto-ley 1/2023, de 10 de enero, de accesibilidad de determinados productos y servicios Ministerio de Consumo (Ministry of Consumer Protection) 

www.consumo.gob.es 

Agencia Española de Consumo, Seguridad Alimentaria y Nutrición (AECOSAN) 

www.aesan.gob.es 

 

FR Loi n° 2023-171 du 9 mars 2023 relative à l'accessibilité de certains produits et services 

09.03.2023 Direction générale de la concurrence, de la consommation et de la répression des fraudes (DGCCRF) 

www.economie.gouv.fr/dgccrf 

Agence nationale de la sécurité des systèmes d'information (ANSSI) for digital services 

www.ssi.gouv.fr 

 

IT Decreto Legislativo 82/2022 - Attuazione della direttiva (UE) 2019/882 relativa ai requisiti di accessibilità dei prodotti e dei servizi Ministero delle Imprese e del Made in Italy (MIMIT) 

www.mimit.gov.it 

Agenzia per l'Italia Digitale (AgID) for digital services 

www.agid.gov.it 

 

NL Wet toegankelijkheid van producten en diensten Inspectie Leefomgeving en Transport (ILT) 

www.ilent.nl 

Autoriteit Consument & Markt (ACM) for services 

www.acm.nl 

 

PL Ustawa z dnia 14 kwietnia 2023 r. o dostępności niektórych produktów i usług Urząd Ochrony Konkurencji i Konsumentów (UOKiK) 

www.uokik.gov.pl 

Other specialized authorities depending on product/service 

 

SE Lag (2023:254) om tillgänglighet till vissa produkter och tjänster Konsumentverket (Swedish Consumer Agency) 

www.konsumentverket.se 

Post- och telestyrelsen (PTS) for telecommunications 

www.pts.se 

 

 

3. Description of how our Services meet Accessibility Requirements

 

We endeavor to make our digital offerings accessible in accordance with the legal requirements. The specific technical measures are based on the Web Content Accessibility Guidelines (WCAG) version 2.2 with conformance levels A and AA. To assess conformity, automated tests, manual tests and functional tests with assistive technologies were carried out by our internal team of experts (self-assessment). We are guided by the four basic principles of accessibility:

 

3.1 Perceptibility

 

• We offer text alternatives for non-textual content such as images and graphics

• Our content is designed in such a way that it can be presented in various forms

• We pay attention to sufficient contrasts between text and background

• Audio and video content is provided with subtitles or transcriptions

 

3.2 Usability

 

• All functions can be operated via the keypad

• Users have enough time to read and use content

• We refrain from content that could trigger seizures

• We offer assistance for navigation and orientation

 

3.3 Comprehensibility

 

• Texts are legible and easy to understand

• Websites behave predictably

• We help users to avoid and correct errors

 

3.4 Robustness

 

• Our content is compatible with current and future technologies

• We use standard-compliant programming

 

4. Non-accessible Content

 

The following content of our digital offerings does not yet fully comply with accessibility requirements. 

 

• Operating instructions for coffee machines and other household products (PDF format): These operating instructions and PDF documents with a similar purpose relate to products that do not fall within the scope of the relevant national implementation laws of the European Accessibility Act. In addition, this content was created before the national implementation laws came into force and is covered by the exemption for archive documents. Although there is no legal obligation to do so, we are working to gradually make new operating instructions and other PDF documents accessible and replace them. If necessary, we will provide this content in an alternative format upon request.

 

• Product images in older catalogs and archive areas: Some older product images in archive areas of our digital offerings do not yet have complete alt text or sufficient descriptions. This content was created before the national implementation laws of the European Accessibility Act came into force and falls under the exemption for archive documents. We are continuously working to provide product images in active sales areas with meaningful alt text. 

 

• Chatbot function: Our chatbot does not currently meet all accessibility requirements. We are currently working on an accessible version of our chatbot and, during the transition period, will offer equivalent alternative communication channels that are accessible upon request.

 

• Temporary campaign pages and marketing promotions: Some of our temporary campaign pages and special promotions that are not directly part of the purchasing process (no possibility of concluding a contract) do not yet meet all accessibility requirements. These pages do not fall within the core area of electronic commerce as they do not directly serve the purpose of concluding a contract. All campaign pages that contain direct purchasing options are given priority in terms of accessibility. For purely informational and marketing pages, we are gradually implementing accessible alternatives. The essential information from these campaigns is always accessible via our accessible webshop pages.

 

• Embedded videos from external sources: We cannot guarantee full accessibility for some embedded videos from third-party providers, as this content is beyond our control. We are trying to encourage these providers to make their content accessible.

 

5 Feedback and Contact

 

We strive to continuously improve the accessibility of our digital offerings. If you notice any barriers when using our websites, web stores or apps, please let us know:

Contact for feedback on accessibility:

E-Mail: verbraucherservice.me-h@melitta.de

We will review your feedback and provide you with a response within one month.

 

This accessibility statement was last updated on 09.07.2025.